Service principles
Simplicity
Designing products and services that are easy to understand for users.
Definition
Simplicity refers to designing products and services that are easy to understand for users while also being transparent in their delivery.
This means removing unnecessary complexities and jargon and providing clear and concise information to users about what the service entails, how it works, and what the user’s responsibilities are.
The aim is to create a service that is user-centered, efficient, and trustworthy.
Impact
Simplicity has a positive impact on end-users by improving their understanding, increasing their trust, and reducing frustration.
It also benefits government entities by achieving better outcomes, increasing efficiency, and improving reputation.
Good Services
Previous
Inclusivity
Next
Intuitiveness