Interconnectivity
Connecting every service seamlessly to deliver one unified government experience.
Definition
Interconnectivity in government services goes beyond bundling related services; it focuses on creating a seamlessly connected ecosystem where every interaction is connected, consistent, and intelligent. It envisions a future where citizens experience one government, not just a collection of separate entities — a single, seamless journey through their personal “front door” to public services.
This principle ensures that systems, data, and institutions communicate effortlessly, allowing citizens to move across services and life events without friction, repetition, or confusion.
A seamlessly connected government improves both user satisfaction and institutional performance.
Citizens experience services that are personalized, consistent, and effortless, regardless of the department delivering them.
Citizens gain control over their data, reducing the need to manually transfer information between services and providing clear options for consent and privacy.
Government entities gain secure, real-time data sharing, which provides shared visibility, reduces administrative overhead, and enables faster, data-informed decision-making.
The overall service ecosystem becomes more resilient and scalable, capable of evolving with future citizen needs and technological advances.
Good Services
Users that wish to open a new restaurant must obtain approvals from multiple government entities, including the municipality, food safety authority, and economic department. Therefore, the user must complete all required steps through a single connected platform that allows data and approvals to flow automatically between these entities, resulting in a seamless experience and faster issuance of the restaurant license.