Data governance
Strengthen data governance and data exchange models.
Service Principles1
A digital-first foundation
Government entities are required to provide digital government services as a foundation.
Definition
The government service should be designed to be delivered digitally first, based on the digital user policy and digital government service.
Government entities should prioritize the development of their most critical and high-impact services, those that deliver meaningful value and tangible outcomes for users. These services should be placed at the forefront of development programs and initiatives to ensure focused efforts and maximized impact.
The importance of each service is assessed through a comprehensive feasibility study that evaluates its strategic significance, user volume, and annual transaction levels. This is complemented by a cost-benefit analysis comparing the investment required for service transformation against the expected return on investment, ensuring informed prioritization and optimal resource allocation.
Impact
Government services are universally accessible, scalable, and operationally efficient.
This focus on digital delivery for high-impact services maximizes return on investment and improves user satisfaction by reducing administrative burden and enabling personalization.
Good Services
Take a digital-first approach
Leverage “Ask once” policy
End service should have a significant impact on customers
Allow for high personalization
An expat entrepreneur looking to start a business finds that he can complete the whole process digitally, with some of his information and documents pre-uploaded.
Related Resources
Further resources relating to how we provide services that demonstrate a digital-first foundation.
Related Design Principles
Our design principles that relate to digital-first foundation.
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