A digital-first foundation
Government entities are required to provide digital government services as a foundation.
Definition
Simplicity refers to designing products and services that are easy to understand for users while also being transparent in their delivery.
This means removing unnecessary complexities and jargon and providing clear and concise information to users about what the service entails, how it works, and what the user’s responsibilities are.
The aim is to create a service that is user-centered, efficient, and trustworthy.
Government services are universally accessible, scalable, and operationally efficient.
This focus on digital delivery for high-impact services maximizes return on investment and improves user satisfaction by reducing administrative burden and enabling personalization.
Good Services
An expat entrepreneur looking to start a business finds that he can complete the whole process digitally, with some of his information and documents pre-uploaded.