Service Principles
What makes an exceptional UAEgovernment service.
Delivering exceptional government services requires a set of guiding principles that ensure every interaction is simple, accessible, and tailored to the needs of citizens.
These principles ensure that government services are designed to operate at their best, meeting the needs of citizens effectively and efficiently.
Anticipating the needs of citizens and providing services before they are requested.
Prioritising user-friendliness, aiming to provide a seamless and effortless journey.
An advanced approach that enables entities to personalise the end-user's experiences.
Government entities are required to provide digital government services as a foundation.
Empowering frontline staff to bridge the gap between digital promises and physical delivery.
Connecting every service seamlessly to deliver one unified government experience.
Anticipating the needs of citizens and providing services before they are requested.
Utilising natural language processing and artificial intelligence (AI) technologies to enable human-like conversations between users and computer systems.
Optimizing operations with AI while keeping interactions human and trustworthy.