Build on digital enablers and capabilities.

Through the Ask Once policy, a unified database consolidates citizens’ and residents’ information from various government entities. This database serves as a centralised hub for collecting and verifying data, eliminating the need for individuals to repeatedly provide the same information to multiple government agencies. The Ask Once policy paves the way for real-automation technologies in several ways.

Data management and integration

This centralised database is a rich source of data and serves as a foundation for real-automation enabling efficient data management, analysis and sharing.

Analytics

The centralised database serves as a valuable data source for training AI models. AI algorithms can be developed to automate tasks such as natural language processing, predictive analytics, and decision-making. Advanced analytics techniques, including machine learning and data mining, can extract valuable insights from the data, supporting evidence-based decision-making.

Streamlined processes and framework

The ask once policy creates a framework that supports the integration of other real- automation technologies (e.g., computer vision).

Data security and trust

The ask once policy can be expanded to incorporate blockchain standards. This would increase the security, immutability and transparency of data. Smart contracts would automate trusted transactions between different parties, enhancing efficiency and transparency.