W3C - Web Standards
Web standards are blueprints –or building blocks– of a consistent and harmonious digitally connected world.
الموارد
Accessibility
Adhere to accessibility tools and requirements.
What are the accessibility requirements?
Entities need to adhere to the basic “Accessibility” requirements designed by the government of the UAE. The requirements have been built with the intention of making the content accessible to the widest range of users, regardless of disability or impairment.
Your voice
If you have difficulty using a mouse or keyboard, you can navigate the website and interact with services using voice commands through your device’s built-in speech recognition software.
Change text size
If the text is too small to read comfortably, you can adjust the font size through your browser settings.
Change color
If you face difficulty reading the text with some background color combinations, such as white text on a black background, you can change background colors in your browser easily.
Zoom screen
For those with poor visual ability to read text and view images, you can use the Zoom option from your browser to enlarge the page.
Website structure
The UAE exclusively follows the recommendations laid down by World Wide Web Consortium (W3C) to maintain the website structure:
e-Services
Optional services
About the entity
Media hub
Services and activities
Open data
Government entities are required to adhere to the "3 steps at most" principle when designing digital services to ensure their complete accomplishment within a maximum of 3 steps, excluding the payment step.
The service should be designed in a way that does not require filling in any information, data, or uploading any documents that already exist in government databases (utilising digital identity, digital signature, and digital wallet). Additionally, it is necessary to establish links with the responsible entities for the reference data records.
The service stages should be clearly explained to the service recipient in a simplified manner, starting from submitting the request until completion, enabling them to easily and smoothly accomplish the service.
What is Assisted Digital?
The term “Assisted Digital” refers to a collection of approaches, techniques, and efforts aimed at guaranteeing that nobody is excluded from accessing digital services. Since various services and customer segments need distinct kinds of assistance for a completely digital service to function, the concept of Assisted Digital encompasses a broad spectrum.
Assisted Digital must identify and develop:
By providing personalised experiences and tailored service options, Hyper-personalisation can improve citizen engagement with government services and increase satisfaction with those services.
Specialist solutions for online users with specific needs (e.g. visually impaired, disabled, elderly, etc.)
Usage of audio and video content that have subtitles and transcripts to ensure people with hearing impairments can understand the content.
Utilisation of AI and machine learning to automatically create alternative texts for images and make them more accessible for people with visual impairments.
Usage of Sign Language Processing (SLP) is a field of artificial intelligence concerned with automatic processing and analysis of sign language content.
All the functionalities of the webpage must be operable through the keyboard. This ensures that users unable to use a mouse because of limited motor functions can still interact with the web content.
Live chat support tools such as video calls, chatbot, Whastapp and social media.
Search Engine Optimisation (SEO), ensures that a webpage is properly optimised and structured and improves overall usability and navigability of the site for users with disabilities.
Non-digital delivery channels (e.g. service centres)
Create accessible physical environments which includes providing ramps, elevators, accessible parking spaces, and clear signage for individuals with mobility challenges.
Ensure that employees are knowledgeable about the various accessibility features. This will enable them to provide appropriate guidance and support to customers with disabilities who may require specialised assistance.
Provide accessibility features such as tactile paving, braille signage, and audio announcements.
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