A national ecosystem of connected virtual assistants that collaborate to solve citizen queries from any entry point.

This case highlights the interoperability aspect of an AI-Powered Service. It moves away from the idea of a single, isolated chatbot (which often leads to dead ends) and towards a "federated" network. It demonstrates how AI agents across different government entities—Tax, Transport, Health—can be interconnected to create a seamless, "no wrong door" experience. It ensures that the user's intent is preserved as it travels between departments.

The concept

Bürokratt is not a single chatbot; it is a network of government AI agents that can communicate with one another. It functions as "Siri for the State."

The user journey

Imagine a citizen is on the Tax Board's website but has a question about renewing their driver's license.

1. The Query: The user asks the Tax Bot: "How do I renew my license?"

2. The Handoff: Instead of saying "I don't know, go to the Transport website," the Tax Bot recognizes the intent. It routes the query behind the scenes to the Transport Bot.

3. The Response: The Transport Bot provides the answer, which is delivered back to the user in the Tax Board's chat window. The user gets the answer without leaving the page.

The human link

If the network of bots cannot solve the complex issue, the chat session is handed over—with full transcript history—to a live customer service agent, ensuring the user never hits a digital dead end.